A large number of QQ accounts are frozen, and you can log in after changing the password! Tencent just responded:the problem has been fixed
At noon on July 15th, a large number of QQ users reported that their accounts were frozen for no reason. After multiple attempts via SMS and face recognition, It still cannot be unfrozen, and manual customer service cannot be contacted. Then the topic of”QQ Freeze” quickly reached the top of the Weibo search list.
According to the feedback from netizens, the reason for the freeze is mostly”business violations (such as batch login, etc.)”, QQ pop-ups remind users to go to the security center for inquiries or fund management, but according to the official Dialing the phone after the prompt fails to successfully transfer the manual customer service.
The above abnormal situation lasted for about two hours. During the test, some netizens found that after changing the password, they can successfully log in to the account.
Regarding this, Tencent responded at 15:45 pm that”at noon today, some users cannot log in to QQ normally. We have fixed this issue and it can be used normally. For you We apologize for the inconvenience!”
Tencent’s latest financial report data shows that as of the first quarter of 2020, the number of QQ smart terminal monthly active accounts was 693.5 million, an increase of 7.2%from the previous month. According to Tencent’s “Post-00 After QQ:Social Social Behavior Data Report after 2019 00” released by QQ20 of last year, in the third quarter of 2018, the active users of the QQ platform aged 21 and below increased by 16%year-on-year; the fourth quarter of the same year In this age group, users still maintained a double-digit year-on-year growth of 13%, and young people after 00 stood on the”C position” of QQ users.
Writing:Nan Ning reporter Ma Ningning