After being named by the China Consumers Association, Li Jiaqi responded:The goods are sold out and cannot be exchanged and refunded
Chutian Metropolis Daily, November 21 (Reporter Yao Gang) On November 20, the China Consumers Association released the”Double 11″ consumer rights protection public opinion analysis report, through the relevant consumption from October 20 to November 15 We conducted public opinion analysis on Internet big data and found that negative consumer information during this year’s”Double 11″ promotion was mainly concentrated in live streaming and unreasonable rules. Wang Han, Li Xueqin and Li Jiaqi’s live streaming room were named Wang Han and Li Xueqin.”No exchange after purchase” and so on.
The China Consumers Association stated that during the monitoring period, a total of 334,083 pieces of negative information related to “live delivery with goods” were collected. The daily amount of negative information is relatively stable, with an average of about 12,373 pieces per day, with the highest amount of public opinion information on November 11.
As for the topic of live broadcast, the China Consumers Association believes that the high concentration of public opinion on live broadcast is the same as this year’s”Double 11″ for the e-commerce”new standard”, merchants”new infrastructure”, The extra reliance on the “new entrance” of traffic is related. From the public opinion feedback of this monitoring, the “slots” of the live broadcast of goods are mainly concentrated on the suspected fraudulent orders of the celebrities, low satisfaction with after-sales service and poor experience. aspect.
Previously, on November 6th, Weibo netizen galaxy_ Yaoyao said, “What is your operation in the live broadcast room? The first time you roll over, you just sell it, regardless of the after-sales? What do you mean to change? Then what to grab in the live broadcast room? After so much robbing, the quality problem occurred. The sentence asked me to return the product and didn’t let me exchange it? How dare I buy something in the live broadcast room?”
On the evening of the 21st, Li Jiaqi issued a statement on Weibo, saying,”Jiaqi Live Studio has always attached importance to after-sales service. After understanding, the brand has initially communicated with the customer, and the sneaker cannot be exchanged because it is sold out. , Support the return and refund, and complete the refund to the customer on November 8. Prior to this, the customer service of Jiaqi Live Room also immediately contacted the brand to actively coordinate the after-sales service, and gave a reply within 48 hours. Jiaqi welcomes the society With supervision from all walks of life, we will continue to do a good job in the live broadcast room and safeguard the rights and interests of consumers.”