2020-11-21

“Face to face” maintenance! Huawei’s highest-level customer service center opened

By yqqlm yqqlm

Source:World Wide Web

[Global Web Intelligence Comprehensive Report] On November 20th, Huawei Customer Service Center (Beijing Yingke Center) officially opened! This is Huawei’s first new model customer service center in the world. It introduces technological means to automate spare parts management and comprehensively improve service efficiency; engineers face-to-face, transparent maintenance throughout the process, and visible peace of mind; there is also a comfortable and relaxing waiting area, Give you the warmth of a cup of coffee…Have you moved? Come and take a look at what this service center that represents the highest level of Huawei currently looks like!

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Healing space, warm and interesting place to stay

Huawei Customer Service Center (Beijing Yingke Center) is located in the first atrium of Beijing Yingke Center, next to The fashionable Sanlitun business district has very convenient transportation. Walking into this brand new Huawei Customer Service Center, you will see the clean and transparent wide glass exterior wall, which is stylish, simple, warm and elegant. In the contrast between the bustling and lively Sanlitun, it shows a trace of tranquility and leisure.

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Walking into the service center, it can be seen that the overall space is divided into two parts:maintenance service area and leisure experience area. The maintenance service area is neat and well-equipped. Intelligent robot assistants shuttle through it. Under the metal grille decoration and giant screen light film, full of futuristic technology, each Huawei smart device is”cured” by professional Huawei engineers.”With. In the leisure experience area, a combination of warm-colored sofas, wood-colored coffee table and TV cabinets, and high-end Huawei smart screens are combined to create a comfortable home atmosphere. When the enthusiastic service staff intimately delivers a quality meal and freshly ground coffee, it will make people think that they are lying in their living room. Future technology and humanistic care are blended and complemented each other here.

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In order to provide consumers with a comfortable and quiet environment, Huawei Customer Service Center (Beijing Yingke Center) replaced the broadcast call with a silent caller. Consumers who need to wait for the number to be called can come to the”living room” and wear Huawei Freebuds headphones to listen to a song, or use Huawei’s new Pad to read a book and watch a show, and enjoy a relaxing moment on the comfortable sofa with the aroma of coffee.

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Of course, if you are a person who can’t sit still, the full-scene products, DIY workshops, and Huawei academies provided by the service center will definitely make you enjoy yourself. 5G games, audio-visual entertainment, mobile photography, VR experience, cloud service large screens, smart homes, and many other Huawei full-scene immersive experiences, let people marvel at the excitement brought by advanced technology. If you are curious and love to socialize, you must not miss the celebrity-themed salon that opens at Huawei Academy.

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UpgradeNew modelFor the satisfaction of every consumer

For service Every consumer who comes to Huawei’s customer service center represents the current Huawei customer service center (Beijing Yingke Center), which has the highest service level, has achieved several new service upgrades.

New model of spare parts operation:spare parts management and distribution system automation

I believe that every consumer who comes to Huawei’s customer service center (Beijing Yingke Center) will pay attention to shuttle maintenance services Intelligent robots in the area and translucent spare parts room. These robots are the assistants of maintenance engineers. The tedious tasks of searching, receiving, registering, and managing spare parts that used to be done manually are now entrusted to them. The maintenance engineer only needs to move his fingers, and the intelligent robot can quickly send the spare parts needed for maintenance to the seat. In this way, manual operation is not required, spare parts delivery becomes faster, spare parts management becomes more accurate, and maintenance engineers can truly serve consumers “face-to-face” without leaving their seats.

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New maintenance model:Leading the industry’s full-process transparent maintenance

Benefiting from the help of intelligent robots, it is different from the traditional service store where one person accepts + another person repairs. Huawei customer service The”face-to-face” service seats launched by the center (Beijing Yingke Center) allow consumers to directly communicate with professional engineers about equipment conditions, discuss appropriate maintenance plans, and obtain professional maintenance suggestions. At the same time, the cost of equipment maintenance, information and prices of related accessories can be inquired on Huawei’s official website at any time. Consumers are able to communicate with engineers at any time when they encounter puzzles and doubts while observing the maintenance process.

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In addition, combined with the use of electronic work orders and a full set of repair tools, Huawei Customer Service Center (Beijing Yingke Center) truly achieved the industry’s leading”transparent maintenance”:fault information is transparent, maintenance Transparent prices, transparent spare parts distribution, transparent repair process. Leave consumers a peace of mind and assured service experience.

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New reception model:elite team, scientific grouping

In order to provide the highest level of service, Huawei selects the best among service employees. After interviews, competitions, defenses, and training, a group of outstanding service engineers came to Huawei Customer Service Center (Beijing Yingke Center). Not only do they have strong professional skills, but all of them are all-rounders:in addition to first-class maintenance skills, the engineers at the “face-to-face” service seats can also complete user reception and acceptance with high standards; The skills of using Huawei products such as headsets and watch bracelets can also be as precious as many; the waiter who just handed you the coffee can also repair the mobile phone for the user at the seat at any time. Under the command of the scientific manpower distribution system, every elite service engineer appears in the most demanded position of consumers, and every request of consumers can get the most timely, professional and warm response from them.

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The application of these”new models” has also brought tangible effects:during the trial operation period, compared with other service centers, the average waiting time for consumers at Huawei Customer Service Center (Beijing Yingke Center) Save more than 6 minutes and shorten the average maintenance & consultation time by 40%! The precious time of consumers is really saved!

At the same time, the customer satisfaction level of Huawei Customer Service Center (Beijing Yingke Center) during the trial operation also reached an astonishing 100%!”For the satisfaction of every consumer.” Huawei’s service person in charge said,”The efficient and advanced service capabilities of the Huawei Customer Service Center (Beijing Yingke Center) will be applied to other Huawei service centers one after another. Our goal is consumers. Satisfaction is 100%.”

Relaxed and comfortable environment, professional and fast maintenance, peace of mind and transparent service, super high satisfaction, these have become the trust symbol of Huawei customer service center (Beijing Yingke Center) , Has also become a new service standard for Huawei to lead the industry again. Do you want to visit the high-level Huawei customer service center that can satisfy everyone?