Tesla speaks again at midnight: Provide raw data and bear appraisal costs
China News Service, April 22. Tesla will speak again at midnight. Tesla’s official Weibo issued a statement on the evening of the 21st, stating that it has actively contacted Zhengzhou City Market Supervision and Administration Bureau and reported the relevant situation. It is willing to cooperate fully to provide the original vehicle data half an hour before the incident and bear all the expenses incurred in the appraisal. And no matter what the test result is, it will be accepted.
Dear customers, Netizens and friends from the media:
Thank you again for your continued concern.
Our special handling team is working hard, and we will report the latest progress to you:
This afternoon, we have actively contacted the Zhengzhou Municipal Market Supervision Administration and reported the relevant situation , In order to protect the rights and interests of consumers, we are willing to cooperate fully and provide the original vehicle data half an hour before the incident to the third-party appraisal agency or the technical supervision department designated by the government or the consumer himself.
At the same time, we urge the Zhengzhou Municipal Supervision Bureau to designate an authoritative and qualified third-party testing and appraisal agency to carry out testing and appraisal work and restore the truth as soon as possible.
We bear all costs incurred in the appraisal. At the same time, we promise that we will accept it regardless of the test result.
Thank you again for your understanding.
Before Tesla issued the above statement, the State Administration of Market Supervision and the China Consumers Association successively spoke on the matter on the evening of the 21st.
The State Administration of Market Supervision stated that recently, the rights protection of Tesla owners at the Shanghai Auto Show has attracted widespread attention. The State Administration of Market Supervision attaches great importance to it and has instructed the market supervision and management departments of Henan Province, Shanghai and other places to safeguard consumers’ legality rights and interests. At the same time, it is emphasized that enterprises must earnestly fulfill their main responsibility for quality and safety, and provide consumers with high-quality and safe products and services.
The China Consumers Association said it is highly concerned about this matter, and said:
The first prerequisite for business operations is to respect consumers. In the face of consumer complaints, companies must listen carefully, negotiate sincerely, and give consumers reasonable explanations and effective solutions. As a car manufacturer, if an enterprise has relevant data, it should use its professional knowledge to conduct strict self-examination, and technological advantages should not become an obstacle to solving problems.
Enterprises should implement product quality responsibilities in accordance with the law and take effective measures to protect consumers’ safety rights. Enterprises are obliged to produce evidence to prove product safety, take measures to improve the quality of products and services, and show sincerity to resolve consumer demands involved.
Consumers who have suffered personal or property damage due to purchasing, using goods or receiving services shall have the right to obtain compensation in accordance with the law. The laws of our country provide multiple ways for consumer rights protection such as reconciliation, mediation, arbitration, and litigation. Consumers claim that rights should be carried out in accordance with the law, rationally safeguard their rights, and avoid excessive behavior.
The China Consumers Association hopes that the companies involved will actively cooperate with the investigation, proactively provide data and information, properly handle consumer disputes, and effectively protect the legitimate rights and interests of consumers.