Affected by heavy rain in Henan, 65 trains from Beijing West Railway Station were suspended on the 22nd
Chinanews client, Beijing, July 22 (Reporter Zhang Ni) The reporter learned from the Beijing Railway Bureau that due to the continuous heavy rainfall in many places in Henan, Beijing West Railway Station continued from July 20 to July 22 More than three days of trains were delayed and suspended. Up to now, 65 trains from Beijing West Railway Station have been suspended on July 22.
According to the Beijing Railway Bureau Introduction, Beijing West Railway Station pays close attention to weather changes and train operation order, and releases relevant information in a timely manner. All cadres and employees worked hard to support on-site organization work, increase on-site broadcasting frequency, increase on-site operation force, and actively do a good job of explaining the passengers on the suspended trains.
The ticket office has opened a full window to meet the business needs of passengers for changing and refunding tickets.
In addition, the equipment department is strengthened Check and maintain the building construction and customer service equipment in the station, and always pay attention to the status of customer service equipment such as inbound ticket gates, display screens, and self-service ticket vending machines to ensure that the equipment and facilities operate in good condition.
The railway department reminds passengers that a full refund procedure can be handled within 30 days for suspended trains. Both the 12306 website and the client can handle the refund procedure. Under special circumstances, the refund procedure can also be handled at the national railway station window. (End)