2021-07-21

Heavy rains in Henan caused multiple trains to stop, Lanzhou Railway Bureau took measures to ensure passenger protection services

By yqqlm yqqlm

China News Service, Lanzhou, July 21 (Jin Shuai Qunqiang Ke Wang Xidong) Affected by heavy rains in Henan Province, flood lines, subgrade collapses, and equipment flooding occurred on the Zhengxi High-speed Railway and Longhai Railway between Zhengzhou and Luoyang. , Trains are impassable, trains passing through the Longhai Line and Xulan High-speed Railway are delayed to varying degrees, and some trains are suspended or turned back. Lanzhou Railway Bureau actively responds, strengthens transportation organization, and does a good job in passenger services to ensure smooth and orderly transportation.

As of 6 o’clock on July 21, Lanzhou Railway Bureau has suspended 18 trains and returned 32 trains. It is expected that 7 trains of ordinary-speed passenger cars and 33 high-speed trains will continue to be suspended on the 21st. Column.

Heavy rains in Henan caused multiple trains to stop, Lanzhou Railway Bureau took measures to ensure passenger protection services

Lanzhou Railway Station organized more than 80 party members and cadres to add a service desk in the square in front of the station to meet the needs of passengers for refunds and changes to the maximum. Photo courtesy of Lanzhou Railway Station

Lanzhou Railway Station provides timely passenger services and ticket refunds and changes, opens all ticket windows, and organizes more than 80 party members and cadres to add a service desk in the square in front of the station to maximize satisfaction for passengers Refunds and changes are required; use broadcasts, publicity screens, bulletin boards, etc. to promptly inform passengers of train suspensions and delays. The station’s official Weibo dynamically broadcasts train delays and suspensions, and provides passengers with the number of transfers and trains. Always wait for online consultations to actively solve passenger travel difficulties caused by train delays and outages.

Tianshui Station has increased its efforts to communicate with trains and dispatching departments. The manual ticketing windows have all opened the refund and change services, and urgently coordinated the supermarket to allocate mineral water, biscuits, bread, ham and other foods in batches. Passengers deliver emergency food to minimize the adverse impact on the transportation organization caused by train delays, outages, and turnbacks. The Longxi Train Depot quickly organized a party member commando team and young volunteers to guide and divert up and down trains and transfer passengers at Dingxi and other stations, and do a good job of serving key passengers; strengthen the guidance and prompts for passengers in the ticket hall, waiting room, and platform , Open a window to handle refunds and changes, and inform passengers of train operation information through station broadcasts and small speakers.

Heavy rains in Henan caused multiple trains to stop, Lanzhou Railway Bureau took measures to ensure passenger protection services(1)

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p >As of 6 o’clock on July 21, Lanzhou Railway Bureau has suspended 18 trains and turned back 32 trains. Photo courtesy of Lanzhou Railway Station

Lanzhou Passenger Transport Depot has increased the number of in-car patrols, provided passenger service, patiently explained the reasons for delays, soothed passengers’ emotions; communicated with the station in time, supplemented train meals, and guaranteed train Food and drinking water are provided for passengers inside; in view of the actual situation that the train toilet is full, strengthen contact with the front parking station to timely perform pollution absorption work to ensure the normal use of train toilets.

The railway department reminds passengers, please pay attention to the station announcement or log on to the 12306 website to learn about the train suspension; all the train tickets for the suspension can be sent anywhere in the country within 30 days from the boarding date (including the day) The refund window at the railway station is free to handle refund procedures. Passengers who purchase tickets through the 12306 website or the “Railway 12306” APP but have not collected their tickets can also directly apply for free refunds online. (End)